frequently asked questions

You can place an order by calling us on our toll-free 800BINSINA (8002467462) number. Our agent will note down your order details along with contact and delivery information to process the same.

We will also be adding e-commerce capabilities to our website so you can browse our wide range of products and order online directly from the comfort of your home.

No, there is no minimum order currently.
No problem. You can modify or cancel your order as long as your order has not been shipped. Please contact us immediately on the 800BINSINA (8002467462) number to inform us about the change.

We accept payment via cash or credit card at the time of delivery. Our driver will carry a card machine (or change in cash) if you have requested for the same at the time of placing your order.

Duties and taxes (VAT) on products have been levied at a standard rate of 5%, wherever applicable, as introduced by the government of UAE on 1 January 2018.
We accept only United Arab Emirates Dirhams (AED) for all orders via phone on the 800BINSINA (8002467462) number.

We deliver only within Dubai at the moment but are working hard to grow our network so that we can reach other Emirates in the UAE soon.

All orders by default qualify for 1-hour delivery. While we try to ensure that we deliver within the promised time, all orders are subject to slight delays during peak/ sale periods etc. In such a case, you will receive a call from our agent to inform you about the same.
Your order will be picked up from the closest BinSina store and delivered to your doorstep in a temperature controlled environment (if required).
All orders qualify for 1-hour delivery; however, if you would like to schedule the delivery for a later time during the day then please inform our agent at the time of placing your order.
We are happy to provide free delivery services to all our customers.
In case your order has not arrived as per the promised delivery time, then call us on the 800BINSINA (8002467462) number to request for a status update.
Yes, we will need your ID (e.g. id card especially for prescription orders, passport, driver’s license) for verification purposes; especially in case where products ordered require a prescription and/ or insurance details.

No problem. You can change the delivery location as long as your order has not been shipped. Please contact us immediately on the 800BINSINA (8002467462) number to inform us about the change. Our team will try to accommodate your request subject to driver capacity.

However, please note that this might impact the delivery time and we might not be able to deliver to you as promised at the time of making the purchase. In this case, we shall not be liable of any such late delivery. In case it is not possible then we will re-schedule the delivery as your convenience for another time/ day.

Yes, you can. While our team will get in touch with you and schedule another delivery, you can call us on the 800BINSINA (8002467462) number to confirm the same. We reserve the right to levy a redelivery charge where your Order is not accepted at the address supplied to us on the first confirmed date and time of delivery
Unfortunately, that is not possible as some of the products might need a prescription and/ or insurance details for verification purposes.

We have a 5-day return policy if you are not happy with the products ordered. You can take the product(s) to the nearest BinSina Pharmacy along with the original order confirmation. However, you must ensure that the products are as per the conditions stated in the returns process below otherwise we reserve the right not to grant any or part refund if these conditions are not met.

Our staff will check the eligibility of the returned product(s) based on the terms and conditions mentioned below. If all conditions are met:

  • BinSina Pharmacy will first process a replacement of the returned items where possible. Any replacement will be to your original product specification as detailed on your original order.
  • A refund (or part refund based on the assessment) will only be offered where it is not possible to replace the goods. A refund will be made in the same form of payment that was used to make the initial purchase.

For more information, please read our complete returns and exchange policy with the terms and conditions mentioned on the page

Our brands & partners take tested control measures to ensure that our products are of the highest quality and reach you in the right condition. However, in case the product has arrived damaged, defective or incorrect, please go to the nearest BinSina Pharmacy to report this or contact us immediately through the options on the contact us page.

The item must be returned in the same condition you received it in within 5 days of receipt. Replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty.

In case you need more information on anything, please reach out to us using any of the channels mentioned on the contact us page as per your convenience.