Delivery & Returns
You can place your orders online on our website to addresses within the UAE.
We offer a variety of delivery, collection and payment methods online. Once you have placed your order, you will receive an email from us confirming receipt. Our call center team may contact you on the number provided to confirm your order and delivery details if needed. You will receive a text message from our delivery partner confirming that your order has been shipped along with tracking information.
You can enjoy same-day free delivery for orders placed before 12:00 pm in Dubai and Sharjah. Next-day delivery to Abu Dhabi and Ajman. Delivery to other Emirates may take up to 2-3days
ORDER ON PHONE:
We also offer Home Delivery Services via our toll-free number 800BINSINA in Dubai. Our agent will take note of your order over the phone with your contact information, delivery details & preferred choice of payment (cash or card on delivery). After your order is placed, you might receive a call back from our agent in case some of the products are out of stock. You may choose to add/ replace items from your order over this call and your order details will be updated at our end.
All orders placed over the phone qualify for free 1-hour delivery from order confirmation.
While we try to ensure that we deliver within the promised time, all orders are subject to slight delays during peak/ sale periods etc. In such case, you will receive a call from our agent to inform you about the same. Orders are delivered daily excluding UAE public holidays and it is your duty to ensure appropriate access for deliveries. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.
Due to operational reasons, we do not deliver to these remote areas in Dubai: Lahbab, Al Lisaili, Margham, Murghub, Hatta.
Returns and Exchange Policy
We have a 5-day return policy if you are not happy with the Products ordered for either home delivery.
In case of home delivery, our carrier will come & collect the product(s) along with the original order confirmation from your location within 2 working days by just contacting our call center team. However, you must ensure that the Products are as per the conditions stated in the returns process below otherwise, we reserve the right not to grant any or part refund if these conditions are not met
Our staff will first check the eligibility of the returned Product(s) based on the terms and conditions mentioned below. If all conditions are met:
- BinSina Pharmacy will first process a replacement of the returned items where possible. Any replacement will be to your original product specification as detailed on your original order.
- A refund (or part refund based on the assessment) will only be offered where it is not possible to replace the goods. A refund will be made in the same form of payment that was used to make the initial purchase. Please note it may take up to 5-20 days for your bank or card issuer to process the transaction in case of online payments.
You acknowledge and agree that returns might not be allowed for products under special discounts or under other special terms.
Damaged Goods or Incorrectly Fulfilled Orders
Our brands & partners take tested control measures to ensure that our products are of the highest quality and reach you in the right condition. However, in case the product has arrived damaged, defective or incorrect, please contact us immediately by calling our call center team 800BINSINA. The product(s) must be returned in the same condition you received it in within 5 days of receipt. A Replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty.
Terms and Conditions for all Returns
All products must have the original order confirmation and in accordance with these terms and conditions:
- Unaltered, unused and in full saleable condition
- In their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned (damaged boxes may prevent re-sale and the refund will only be processed as per our discretion)
- Medicines cannot be returned once purchased
- For safety reasons, all electrical items must be returned with all accessories and original seal intact
- Hygiene products cannot be returned if used
- Fragrances, Skincare, cosmetics, make-up and haircare must be returned unused, unopened and in their original packaging (as received) otherwise they will not be accepted
- Perfume product(s) are not refundable
- We reserve the right to monitor returns and to refuse future orders from customers with high number of returns
In any event we reserve the right to reject the exchange or return for justified reasons at our discretion.